Latest News | Cotai Water Jet | Ferry Service between Hong Kong and Macau

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2024

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Typhoon 8 Notice

2024.11.13

Sailing Service Resume
As Tropical Cyclone “Toraji” has been downgraded, Cotai Water Jet will gradually resume sailings once Typhoon Signal No. 8 is cancelled in Hong Kong and Macao.
The first sailings (November 14) are as follows
Hong Kong (Sheung Wan) to Taipa: 11:00
Taipa to Hong Kong (Sheung Wan): 10:30
Today (November 14) sailing schedule
Hong Kong (Sheung Wan) to Taipa: 11:30; 12:00; 12:30; 13:30; 14:00; 14:30; 15:00; 15:30; 16:30; 17:30; 18:30; 19:30; 20:30; 21:30; 22:30
Taipa to Hong Kong (Sheung Wan): 12:30; 13:00; 13:30; 14:00; 15:00; 15:30; 16:00; 16:30; 17:00; 18:00; 19:00; 20:00; 21:00; 22:00; 23:00; 23:59

Last Sailing Arrangement
Hong Kong will issue Typhoon Signal No. 8 at the November, 13, 11:10pm, all Cotai Water Jet's sailing will be suspended after the last sailing today (13,November):
Hong Kong (Sheung Wan) to Taipa: 21:30
Taipa to Hong Kong (Sheung Wan): 22:00
Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.

[Typhoon Signal No. 3 is hoisted]

2024.11.13

Typhoon Signal No. 3 is in effect in Hong Kong or Macao. Cotai Water Jet maintains normal operation between Hong Kong and Macao.

If typhoon signal no. 8 or higher is hoisted, all sailings will be suspended.

Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.

Typhoon Signal 3	Ticket Handling Procedure when Ferry Sailings are under Strong Wind Signal No. 3 and ferry Sailings are normal : 1. Ticket purchased through Cotai Water Jet terminal ticketing offices or Cotai Water Jet Official website can exchange to a new ticket. 2. Ticket redeemed by CotaiTravel, travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club may exchange to a new ticket, refund is not applicable. 3. Ticket purchased via travel agents. Exchange should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. Exchange to a new ticket must be done within 7 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. For the exchange procedure, all passengers can exchange tickets at Cotai Water Jet Terminal ticketing office. When Hong Kong Observatory and Macao Meteorological and Geophysical Bureau (SMG) announce Strong Wind Signal No. 3 is hoisted, Cotai Water Jet may cancel sailings for safety reasons. Passengers affected by this cancellation should follow the procedure same as suspension under Typhoon Signal No. 8 in handling their ferry tickets.

Typhoon Signal 8 or above	Ticket Handling Procedure when ferry services are suspended under Typhoon Signal No. 8 or above: 1. Ticket purchased through Cotai Water Jet Terminal Ticketing Offices or Cotai Water Jet Official Website can apply for refund (apply to particular ticket types) or exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. 2. Ticket purchased through CotaiTravel, exchange tickets are available at CotaiTravel or Cotai Water Jet Terminal Ticketing Office. Refund must be processed at CotaiTravel. 3. Ticket redeemed by travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club are non-refundable, only allow to exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. Refund (apply to particular ticket types) or exchange to a new ticket must be done within 30 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. 4. Tickets booked via Cotai Water Jet Official Website and paid by credit card but not yet collected. Refunds to the respective credit card can be done by contacting our Customer Service via customer@cotaiwaterjet.com within 30 days (effective from original sailing date). For eligible transactions, refund will be issued to the original credit card used. If part of the tickets has been used, passengers can refund at the Cotai Water Jet Terminal Ticketing Offices. 5. Tickets purchased via travel agents, exchange or refund should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. In the meantime, passengers are allowed to exchange tickets at Cotai Water Jet Terminal Ticketing Office.

Typhoon 8 Notice

2024.09.05-06

Sailing Service Resume
As Tropical Cyclone Yagi has been downgraded, Cotai Water Jet will gradually resume sailings once Typhoon Signal No. 8 is cancelled in Hong Kong and Macao.

The first sailings are as follows:
Hong Kong (Sheung Wan) to Taipa: 13:30
Taipa to Hong Kong (Sheung Wan): 15:00

Today (Septemer 6) sailing schedule
Hong Kong (Sheung Wan) to Taipa: 13:30; 14:30; 15:30; 16:30; 17:30; 18:30; 19:30; 20:30; 21:30; 22:30
Taipa to Hong Kong (Sheung Wan): 15:00; 16:00; 17:00; 18:00; 19:00; 20:00; 21:00; 22:00; 23:00; 23:59

Typhoon Signal No.8 is hoisted
Due to Typhoon Signal No. 8 being hoisted, for safety reason Cotai Water Jet services (Hong Kong ⇔ Macao) on September 5 is suspended until further notice. Once Typhoon Signal No. 8 is lowered in Hong Kong and Macao, the service will gradually resume. The latest information regarding the resumption of service will be announced on this website. Please stay tuned for updates.

Last Sailing Arrangement
Hong Kong may issue Typhoon Signal No. 8 at 4-7pm today, Cotai Water Jet's all sailings will be suspended after the last sailing today September 5:
Hong Kong (Sheung Wan) to Taipa: 12:00
Taipa to Hong Kong (Sheung Wan): 14:00

Please stay tuned to Cotai Water Jet's official website, Facebook page, or App for updates on sailings.

Macau Cruise Fireworks Route

2024.09.04

Due to inclement weather conditions, the 32^nd Macau International Fireworks Display Contest originally scheduled for September 7 has been postponed until further notice. Consequently, Cotai Water Jet’s “Macau Cruise Firework Route” will be suspended. Guests who have purchased tickets may contact guest services to apply for a refund within 7 days from the date of the cancelled cruise. We apologize for any inconvenience this may cause.

Macau Cruise Fireworks Route

2024.08.24

The 32nd Macao International Fireworks Display Contest will take place during September and October. Cotai Water Jet’s ‘Macau Cruise Fireworks Route’ will operate on September 7, October 1 and October 6. On these dates, viewers can enjoy a spectacular starburst of magnificent fireworks accompanied by the cheers and joyfulness shared with family members.

Birthday Promotion

2024.07.29

To celebrate your birthday🎂, we’re offering a special round-trip promotion on the Hong Kong-Macao route during your birthday month, from August to December!

For Cotai Class, the round-trip fare is $298 and the Cotai First is $528⛴️. The discounted promotion is available exclusively for you and an additional guest during this period. Bring your Identity document to the designated Cotai Water Jet ticketing counter to purchase the tickets and let’s celebrate the special date!

【Additional Weekend Sailings 】

2024.07.24

This July and August, Cotai Water Jet has added 5 extra Hong Kong-Macao route sailings on weekends. With sailing as frequent as every 15 minutes during peak times, and exclusive ferry ticket offers available, your summer trips to Hong Kong and Macao just got a whole lot more convenient!

【Cotai Water Jet's Macau Cruise Sightseeing Route sets sail on August 10 】

2024.07.10

The 60-minute “Macau Cruise Sightseeing Tour” showcases 9 unique attractions in Macao, including the Macao Science Centre, Macau Tower and the magnificent Hong Kong-Zhuhai-Macao Bridge - the world’s longest bridge-tunnel system. Sit back and relax in our cozy cabins as you enjoy complimentary snacks and drinks while taking in Macao’s scenic beauty during this captivating cruise!

[Typhoon Signal No. 3 is hoisted]

2024.05.31

Typhoon Signal 3	Ticket Handling Procedure when Ferry Sailings are under Strong Wind Signal No. 3 and ferry Sailings are normal : 1. Ticket purchased through Cotai Water Jet terminal ticketing offices or Cotai Water Jet Official website can exchange to a new ticket. 2. Ticket redeemed by CotaiTravel, travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club may exchange to a new ticket, refund is not applicable. 3. Ticket purchased via travel agents. Exchange should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. Exchange to a new ticket must be done within 7 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. For the exchange procedure, all passengers can exchange tickets at Cotai Water Jet Terminal ticketing office. When Hong Kong Observatory and Macao Meteorological and Geophysical Bureau (SMG) announce Strong Wind Signal No. 3 is hoisted, Cotai Water Jet may cancel sailings for safety reasons. Passengers affected by this cancellation should follow the procedure same as suspension under Typhoon Signal No. 8 in handling their ferry tickets.

Typhoon Signal 8 or above	Ticket Handling Procedure when ferry services are suspended under Typhoon Signal No. 8 or above: 1. Ticket purchased through Cotai Water Jet Terminal Ticketing Offices or Cotai Water Jet Official Website can apply for refund (apply to particular ticket types) or exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. 2. Ticket purchased through CotaiTravel, exchange tickets are available at CotaiTravel or Cotai Water Jet Terminal Ticketing Office. Refund must be processed at CotaiTravel. 3. Ticket redeemed by travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club are non-refundable, only allow to exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. Refund (apply to particular ticket types) or exchange to a new ticket must be done within 30 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. 4. Tickets booked via Cotai Water Jet Official Website and paid by credit card but not yet collected. Refunds to the respective credit card can be done by contacting our Customer Service via customer@cotaiwaterjet.com within 30 days (effective from original sailing date). For eligible transactions, refund will be issued to the original credit card used. If part of the tickets has been used, passengers can refund at the Cotai Water Jet Terminal Ticketing Offices. 5. Tickets purchased via travel agents, exchange or refund should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. In the meantime, passengers are allowed to exchange tickets at Cotai Water Jet Terminal Ticketing Office.

【Cotai Water Jet Sailing Schedule Adjustments in May】

2024.04.26

Starting from May 1, the Cotai Water Jet sailing schedule will be adjusted as follows.

More Details

【Cotai Water Jet App is Now Available📲】

2024.04.15

We are pleased to announce the launch of Cotai Water Jet app which you can book ferry ticket hassle-free and stay informed with attractive deals, check schedules and current conditions and more! ⛴️

Download Cotai Water Jet app now🔽

Fly You to Macao

2024.01.31

Macao Government Tourism Office partners with Cotai Water Jet to launch the special offer of free ferry from Hong Kong to Macao for international visitors* who arrive in Hong Kong.
The free offer of one-way ferry tickets to Macao is available from February 1 until July 31, 2024, to encourage international visitors in Hong Kong to extend their trip to Macao. With their valid travel documents along with boarding passes, electronic tickets or transportation receipts which indicate their arrival to Hong Kong within seven (7) days before their intended trip to Macao, international visitors can book ferry tickets for free.
*The offer is not available for those from mainland China, Hong Kong or Taiwan.

Macau Cruise Fireworks Route

2024.01.23

Chinese New Year Fireworks Displays will take place on Feb 12, 16 and 24. On these dates, viewers can enjoy an unforgettable 70-minute cruise full of spectacular moments of light and energy while appreciating Macao’s cityscape to start the wonderful Year of the Dragon!

2023

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【Sail Greener for a Better Planet Together】

2023.12.08

Join us in reducing the carbon footprint of maritime tourism! Starting from December 10, Cotai Water Jet passengers may choose support our new "Sands ECO360 Carbon Neutral Program," at Cotai Water Jet terminal ticketing counters in Hong Kong and Macao by contributing an additional payment of $2 or more, depending on their seating class, to offset the carbon emissions produced during their journey. The collected funds will be utilized to support diverse initiatives in Asia focused on restoring grassland ecosystems and advancing renewable energy projects. Let’s come together and protect our planet!
Recommended additional payment amounts (MOP/HKD):
Cotai Class - $2
Cotai First - $3
Cotai VIP Cabin - $ 24

Wheelchair Service

2023.12.01

Wheelchair service is available at all terminals. Passengers who are in need of wheelchair service may ask for the assistance of our terminal staff upon arrival at terminal.
Based on relevant safety regulations, all passengers must sit in cabin seats which are met with standards in the International Code of Safety for High Speed Craft, 1994 (“HSC Code”). As wheelchairs do not comply with the seating requirements under the HSC Code, any passengers using wheelchairs are required to move from their wheelchairs to designated seats on the ferry. Wheelchairs must be placed in designated cabin locations.

More Details

Cotai Water Jet – Progressively resume sailing services

2023.10.09

As Typhoon departed gradually, the sailing schedule of each route dated 9 October is as below:
HK (Sheung Wan) to Macau Taipa: 12:00/13:30/15:00/16:00/17:00/18:00/19:00/20:00/21:00/23:00
Macau Taipa to HK (Sheung Wan): 11:30/13:30/15:00/16:30/17:30/18:30/19:30/20:30/22:00/23:30/00:30;

Cancel Sailing:
HK (Sheung Wan) to Macau Taipa: 12:30/ 14:00
Macau Taipa to HK (Sheung Wan): 12:00/13:00/14:30/15:30

Additional Sailing:
HK (Sheung Wan) to Macau Taipa: 12:00
Macau Taipa to HK (Sheung Wan): 13:30

Ferry Ticket Price Adjustment

2023.09.10

Please be informed that effective from 10th September 2023, the Publish Rate for Cotai Water Jet sailing on 15th September 2023 or afterward will be adjusted, please refer to here for more details.

Ferry Ticket handling during Typhoon

2023.08.31

Typhoon Signal 3	Ticket Handling Procedure when Ferry Sailings are under Strong Wind Signal No. 3 and ferry Sailings are normal : 1. Ticket purchased through Cotai Water Jet terminal ticketing offices or Cotai Water Jet Official website can exchange to a new ticket. 2. Ticket redeemed by CotaiTravel, travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club may exchange to a new ticket, refund is not applicable. 3. Ticket purchased via travel agents. Exchange should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. Exchange to a new ticket must be done within 7 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. For the exchange procedure, all passengers can exchange tickets at Cotai Water Jet Terminal ticketing office. When Hong Kong Observatory and Macao Meteorological and Geophysical Bureau (SMG) announce Strong Wind Signal No. 3 is hoisted, Cotai Water Jet may cancel sailings for safety reasons. Passengers affected by this cancellation should follow the procedure same as suspension under Typhoon Signal No. 8 in handling their ferry tickets.

Typhoon Signal 8 or above	Ticket Handling Procedure when ferry services are suspended under Typhoon Signal No. 8 or above: 1. Ticket purchased through Cotai Water Jet Terminal Ticketing Offices or Cotai Water Jet Official Website can apply for refund (apply to particular ticket types) or exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. 2. Ticket purchased through CotaiTravel, exchange tickets are available at CotaiTravel or Cotai Water Jet Terminal Ticketing Office. Refund must be processed at CotaiTravel. 3. Ticket redeemed by travel agent voucher, hotel and entertainment package or complimentary ticket of Sands Rewards Club are non-refundable, only allow to exchange to a new ticket at Cotai Water Jet Terminal Ticketing Office. Refund (apply to particular ticket types) or exchange to a new ticket must be done within 30 days (effective from original sailing date). New sailing departure date must be within 45 days (effective from original sailing date). New ticket could only be the same route and same or lower ticket fare as original ticket. Price difference for lower fare ticket will not be refunded. 4. Tickets booked via Cotai Water Jet Official Website and paid by credit card but not yet collected. Refunds to the respective credit card can be done by contacting our Customer Service via customer@cotaiwaterjet.com within 30 days (effective from original sailing date). For eligible transactions, refund will be issued to the original credit card used. If part of the tickets has been used, passengers can refund at the Cotai Water Jet Terminal Ticketing Offices. 5. Tickets purchased via travel agents, exchange or refund should be processed through the travel agent that bookings were originally made. This is restricted by terms and conditions of the agents. In the meantime, passengers are allowed to exchange tickets at Cotai Water Jet Terminal Ticketing Office.

Ticket Arrangement

2023.04.01

Q: Can I apply for a ticket refund?

A: Tickets are valid only for the route, date and time of sailing stated thereon and are not resellable or cancelable. Subject to Clause 2.3 of the Cotai Water Jet TERMS & CONDITIONS OF CARRIAGE OF PASSENGERS, any fare paid shall not be refundable.

Q: Why haven’t I received any confirmation email after booking online?

A: This may happen if your email is set to filter Junk mails. Please check your Spam Filter or Junk Mail Folder just in case the confirmation email got delivered to these folders instead of your inbox.

For transaction status is 'successful' shown in the booking page, you are advised to present the transaction number and registered credit card for collecting ticket(s) personally at ticket offices which located at terminals. Ticket booked shall be collected not less than 30 minutes prior to scheduled departure time.

If you are unclear about the transaction status, you are advised to contact our customer service representative by phone (+852-2859 1640 or +853-2885 0595) or email (customer@cotaiwaterjet.com) and provide your transaction number for us to follow up.

Complimentary WiFi Service on board

2023.03.21

Complimentary WiFi Service is now available at Cotai Water Jet.

Passenger Notice

2023.01.25

For passengers who are heading to Macao SAR, please pay attention to the followings:-
Eligible HK residents are required to re-enrol for the Macao Automated Immigration Clearance Service (“the Service”) after collecting their new smart ID cards so as to continue to use such service. (Re-enrolment is not required for those who have given consents to the Immigration Department for enrolling the Service). Eligible persons can enrol for the Service at the Enrolment Kiosks located at the Hong Kong Macau ferry terminal halls or the other designated locations. Successful enrolee may use the Service after 3 working days upon the completion of enrolment.

Please visit https://www.immd.gov.hk/eng/services/echannel_residents.html#msar for details.

According to the entry requirements of the Macao SAR government, a passenger shall be in possession of a passport, a travel document or other document accepted for immigration control which is valid for at least 90 days beyond the period of intended stay in the Macao SAR.

Please visit https://www.gov.mo/en/services/ps-1474/ps-1474b for details.

Cotai Water Jet ticket special arrangement

2023.01.08

The arrangement for passenger purchased the ticket with sailing date within sailing suspension period per below.

Passenger holding the unused ticket with sailing date on or after 4 Feb 2020 can exchange a same class ferry ticketing with sailing date on or before 30 Jun 2023, no refund for the discount ticket.
Passenger holding the unused voucher with expire date on or after 4 Feb 2020 can exchange a same class ferry ticketing with sailing date on or before 30 Jun 2023, no refund for the voucher.
The presale of ferry ticket is 30days, passenger please visit the designated Cotai Water Jet ticketing office below for the ticketing arrangement.

Hong Kong Macau Ferry Terminal Chu Kong Passenger Transportation Ticketing counter (Shop 303B, Shun Tak Centre, 200 Connaught Road, Sheung Wan, HK)

Operation Hours: 07:30-22:30

Macau Taipa Ferry Terminal Cotai Water Jet Ticketing counter

(Counter 1-12, Level 2, Taipa Ferry Terminal, Taipa, Macau)

Operation Hours: 09:00-23:50

The exchange ticket sailing schedule is based on first come first serve.
All passenger must exchange the ticket on or before 30 Jun 2023. In the event that a passenger fails to exchange the ticket before the deadline, the passenger shall be assumed to have forfeited the right.